New York State Division of Military & Naval Affairs - Employer Support of the Guard & Reserve (ESGR)


ESGR conducts both proactive and reactive services in support of the organization’s strategic goals.

The primary emphasis for a comprehensive employer outreach program is directed towards known employers of the Guard and Reserve, as identified by the Civilian Employment Information (CEI) initiative through the Office of the Under Secretary of Defense for Personnel & Readiness. To that end, ESGR conducts the “5-Star Employer Program.”

Five-Star employers are those who have completed the following steps:

  • Sign Statement of Support – demonstrable compliance with the law
  • Review HR policy
  • Train supervisors and managers on USERRA 
  • Provide “Above and Beyond” HR policy
  • Advocate for Guard/Reserve

The primary means of assistance in preventing, resolving, or reducing employer and/or employee problems and misunderstandings that result from National Guard or Reserve membership is done through a nationwide Ombudsman Program.

ESGR has a national network of over 900 volunteer ombudsmen who help resolve issues between employers and their employees who serve in the National Guard and Reserve. These volunteers, each of whom receives extensive training on USERRA and dispute resolution techniques, serve as informal mediators between the employer and employee and inform and educate the employer and employee on what the law requires and assist in finding a mutually agreeable solution. ESGR Ombudsmen have successfully mediated over 95 percent of cases in the past year.


ESGR Ombudsmen are a resource for employers and members of the National Guard and Reserve.


NYS Division of Military & Naval Affairs
330 Old Niskayuna Road
Latham, NY 12110-3514
(518) 786-4500
Employer Support for Guard and Reserve
(518) 786-6182

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