NYS office for technology -
business permit assistance


The Business Permit Assistance Unit helps to stimulate economic development by offering business owners comprehensive compliance information, forms, and contact information regarding permits and licensing at all levels of government. The Business Permit Assistance Unit offers such services as:

  • A Customer Services Call Center;
  • an automated 24-hour telephone system with pre-recorded information and voice-mail answering system;
  • A Permit Assistance Kit that provides a checklist of requirements and materials, application forms, instruction booklets and contact information related to the business’s activities;
  • A Master Application Procedures questionnaire to identify and coordinate permits for complex business projects involving multiple state agencies


The Business Permit Assistance Unit operates the Online Permit Assistance and Licensing (OPAL) website that offers easy on-line access to information on what a business needs to know about setting up or expanding operations in New York State. OPAL allows the user to: 

  • apply online for 50 business permits and licenses, allowing for multiple permits at one time;
  • pay application fees online;
  • obtain a state tax identification number or a federal employer identification number;
  • check the status of online applications


Business Permit Assistance
P. O. Box 2017
Albany, New York 12220
Tel (518) 486-3292

Fax (518) 473-9342

Business Permit Assistance Hotline: 1-800-342-3464

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